備戰(zhàn)跨區(qū)在行動，打造服務新航母 | 濰柴雷沃履帶機服務再升級

2022-03-28 09:57:44 來源：濰柴雷沃 閱讀量：12337 評論

　　【農(nóng)機網(wǎng) 明星企業(yè)】產(chǎn)品是濰柴雷沃重工引領行業(yè)的基石，品質(zhì)服務則是推動可持續(xù)發(fā)展的“加速器”，為構(gòu)筑全年糧食大豐收的服務“護城河”，充分發(fā)揮新產(chǎn)品新技術的生產(chǎn)效能，濰柴雷沃重工全面開展服務保障提升行動，加快推進農(nóng)機服務工作。
 
　　服務鐵軍大練兵  保障體系全升級

 
        在大面積跨區(qū)作業(yè)開始前，濰柴雷沃重工以客戶服務中心為載體，提前開展履帶機服務技能大練兵，結(jié)合線上理論教學及線下實地操練，為經(jīng)銷商、服務站、專職服務隊員開展全方位、多層次的教學培訓，通過技術導入和教學指導持續(xù)強化服務水平，實現(xiàn)維修速度、準確度的鞏固提升，幫助客戶提升作業(yè)效率和盈利能力。

　　依托全國2000家服務配件網(wǎng)絡，今年濰柴雷沃重工繼續(xù)加大服務投入，大力建設終端服務體系，投入50家星級維修中心、流動配件車100部、服務車320輛、外派服務人員900余名。同時，加強各級配件的資源儲備，針對跨區(qū)客戶，在跨區(qū)沿線建立159家臨時庫，15家配件分中心庫，新增1100余家配件投放點，實現(xiàn)“產(chǎn)品到哪里，服務就跟到哪里”的全面保障。
 
　　響應客戶需求 打造品質(zhì)服務
 
　　針對客戶關心的履帶機核心部件，濰柴雷沃重工實行HST、變速箱、發(fā)動機、機架等核心部件三包兩年的服務政策，切實踐行領軍企業(yè)的擔當作為。
 
 

 

　　在服務效率方面，濰柴雷沃重工力爭為客戶提供“超預期”的服務體驗，通過體系化管理，明確分工、責任到人。在收割季節(jié)，嚴格執(zhí)行“15分鐘響應、2小時內(nèi)到達、24小時問題閉環(huán)”的限時服務標準，采取“先處理、后究因”的方式，建立快速決策通道，著眼解決實際問題，以恢復農(nóng)機作業(yè)效率為第一要務。

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