品質保障 服務無憂 ！英軒農裝服務質量行用行動贏得認可

2022-05-17 09:01:20 來源：英軒農裝 閱讀量：17949 評論

　　【農機網(wǎng) 明星企業(yè)】 自2022年3月起，英軒農裝守匠心、換新顏，全面升級服務行動，在如火如荼的春耕旺季到來之際，牢固樹立“讓客戶滿意”的服務理念，緊緊圍繞保障春耕攻堅需求，從做好資源保障、服務質量保障、服務及時性保障等方面入手，全力做好后勤服務和技術支持，助力春耕。同時，以“服務萬里•關懷無限”為主題的農裝服務質量行活動自進入市場以來就得到了廣大用戶朋友的認可。
 
搶抓農時保春耕，用行動筑起堅強后盾
 
　　一年之計在于春，春耕關乎全年農業(yè)發(fā)展的好壞，農業(yè)穩(wěn)產保供與農民的“錢袋子”、人民群眾的“菜籃子”緊密相關。想要確保春耕春播順利開展，效率是關鍵環(huán)節(jié)。
 
　　現(xiàn)階段拖拉機需求旺盛，恰逢當前疫情反彈，物流一車難尋、上下高速受限等問題相繼出現(xiàn)。英軒農裝迅速反應，當即成立專項行動小組。在配件方面及時調度、專人跟進，保證充足的配件供應；在生產方面，加快生產節(jié)奏、嚴控生產質量；在整機發(fā)運方面，接車服務小隊充分配合疫情防控，提前報備、高速口接站、集中消毒、快裝快卸。即使很多物流車輛在夜間到達，也能夠第一時間安排裝車發(fā)運，盡可能的壓縮車輛停留時長，避免物流司機等待。
 
 
　　英軒農裝根據(jù)各區(qū)域、不同作業(yè)場景制定了各項服務措施，并針對春耕服務中發(fā)現(xiàn)的問題，不定時召開研討會議。重點、疑難的問題，即時開展專題討論，認真分析，當天給出解決方案，采取有效行動措施。每周總結當期問題，討論可推廣且已驗證的解決方案，迅速傳遞至市場，提升問題解決速度。服務中的典型個案，收集成冊、全國推廣，保障春耕順利進行。

解決“燃眉之急”，小細節(jié)展現(xiàn)“大情懷”
 
　　4月28日，河北一名客戶反映車輛出現(xiàn)問題，經(jīng)客戶描述初步鑒定是動力輸出軸問題，為快速確定徹底解決問題，技術質量科張志懷部長親自到達現(xiàn)場，迅速維護設備的同時，張部長與客戶就車輛日常操作習慣進行溝通交流，發(fā)現(xiàn)其每次踩踏離合都未踩踏到底，用戶的操作習慣是引起故障的主要原因。發(fā)現(xiàn)問題后，張部長將操作技巧、維護保養(yǎng)等一一講解，并詳細說明不當操作會造成的問題，避免類似情況再次發(fā)生!
 
　　“你把車輛點火，把手機靠近一點，再向右挪動一下攝像頭……”這是營銷公司業(yè)務部丁天培部長日常的云通話。為做好服務支持，加強與客戶之間的聯(lián)系，丁部長在全國走訪時與很多客戶成為了好友，他有溫度的服務態(tài)度及專業(yè)的服務水平讓一眾客戶都喜歡向他咨詢維護、保養(yǎng)等問題。時下正當春耕，這種咨詢更是頻繁，于是丁部長手機24小時保持開機狀態(tài)，時刻準備解答用戶問題。在疫情下，丁部長用兢兢業(yè)業(yè)營造了一個良好的服務環(huán)境，也贏得了客戶口碑！
 
　　全員凝聚戰(zhàn)疫情  搶抓農時保春耕
 
　　抓住時間節(jié)點，播種希望“種子”，春耕號角早已在防疫“大考”中吹響。英軒重工特殊時期特事特辦，公司上下全員凝聚，以充足的準備、飽滿的熱情、昂揚的斗志投入春耕攻堅，將所有資源在春耕中發(fā)揮最大的效能，用行動跑出了春耕 “加速度”，為春耕鋪就一條坦途。
 
　　服務萬里不止，客戶關懷不停。英軒農裝一直不忘初心，前行在路上。
 

 

 

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