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極飛全新服務體系深度解讀

2022-01-07 09:06:49 來源：極飛科技 閱讀量：20812 評論

導讀：當您購買了極飛智能農(nóng)機產(chǎn)品那一刻起，擁有的不僅僅是一臺智能、高效、可靠的農(nóng)業(yè)生產(chǎn)伙伴，還有“細致、專業(yè)、便捷”的極飛服務。

　　【農(nóng)機網(wǎng) 明星企業(yè)】 當您購買了極飛智能農(nóng)機產(chǎn)品那一刻起，擁有的不僅僅是一臺智能、高效、可靠的農(nóng)業(yè)生產(chǎn)伙伴，還有“細致、專業(yè)、便捷”的極飛服務。
 

　　2021 年 12 月 22 日，極飛科技推出全新售后保障體系，設立多元服務站，創(chuàng)新服務模式，組建專業(yè)的服務鐵軍，簡化服務流程，提升售后綜合體驗。用細致、專業(yè)的售后服務守護您的每一次耕耘，支持您豐收的事業(yè)。
 
　　01創(chuàng)新服務模式，及您所需
 
　　與傳統(tǒng)農(nóng)業(yè)無人機服務模式不同，全新極飛服務采用直營服務站+移動服務站+授權經(jīng)銷商等多元服務模式，由專業(yè)保障團隊為全國用戶提供統(tǒng)一、透明、規(guī)范的售后服務。
 
　　2022 年，極飛在全國建設25 個直營服務站、50 個移動服務站，并對既有 800 多個優(yōu)質經(jīng)銷商進行資源整合，不斷拓寬售后服務網(wǎng)絡的覆蓋范圍，讓 100 公里內的您可以在 1-2 個小時車程內得到可靠、周到的極飛服務。
 

 極飛服務擬建設服務網(wǎng)點覆蓋范圍

 
　　25 家極飛直營服務站
 
　　直營服務站由極飛自建自營，具有備用產(chǎn)品服務、設備維修保養(yǎng)、零配件供應、培訓等綜合服務能力，由極飛學園培訓認證的極飛服務團隊，給您提供專業(yè)的一站式售后服務體驗。
 

當您邁入極飛服務站大門的那刻起，即可感受到全新的極飛服務
 

維修過程中，您可以在休息區(qū)更舒適地等待
 

數(shù)百平米的前置倉，存儲維修需要的備件
 
　　50個極飛移動服務站 50輛服務車
 
　　極飛移動服務站可為您提供備用產(chǎn)品、設備維修保養(yǎng)、零配件供應等服務。它相當于一個小型的直營服務站，可以機動靈活地調配。在不同的作業(yè)季，通過調度平臺，將其更有效地調配到不同的作業(yè)區(qū)域，下到田間地頭為您解決困難，保障農(nóng)事作業(yè)順利進行。
 

　　農(nóng)忙時節(jié)，各區(qū)域服務保障人員駕駛移動服務車，在各作業(yè)區(qū)域內進行巡邏保障，讓用戶能及時享受到售后服務，您可以通過 APP 端實時看到服務車的位置，更加便捷地找到距離最近的服務站和服務網(wǎng)點。
 

 
　　800多個授權經(jīng)銷商網(wǎng)點
 
　　極飛將授權 800 多個經(jīng)銷商網(wǎng)點，備用產(chǎn)品服務。具有相關資質和維修能力的經(jīng)銷商，后續(xù)也可獲得售后保障權限。
 
　　高效、專業(yè)的服務團隊為您護航
 
 
　　經(jīng)過極飛學園培訓認證的專業(yè)極飛服務團隊，高效響應您對農(nóng)業(yè)無人機維修時效性、便捷性、質量保障等需求。在農(nóng)忙季節(jié)，人工客服7*24 小時不間斷服務，為您答疑解難。
 

       極加服務，滿足您個性化需求
 
　　在提供高效、專業(yè)的服務的同時，極飛推出更加全面的極加服務，滿足更多用戶的個性化需求。極加服務包含以下內容：
 
　　1.備用產(chǎn)品服務
 
　　極飛在全國 900 多個服務網(wǎng)點投放 6000 臺備用產(chǎn)品，只要您的無人機產(chǎn)品還在服務期限內，出現(xiàn)故障后，可以免費獲得備用產(chǎn)品服務，保障您再次快速投入作業(yè)。
 
　　2.不計免賠服務
 
　　在服務期內，當您的無人機在正常飛行中出現(xiàn)故障造成結構件、易損件損壞時，可以獲得不限額度、不限次數(shù)、不設免賠件的服務，減少您的使用成本。
 
　　3.第三者責任險
 
　　為您的無人機提供最高60萬保額的一年期第三者責任險，全面保障您和第三方人身財產(chǎn)安全，守護您每一次飛行。
 
　　4.限時修復，超時補償
 
　　極飛承諾為您提供 4 小時快速修復服務，若維修時長超出 4 小時，極飛將補償您 50 元/小時的誤工費；若 24 小時未解決故障，極飛將補償您 500 元/天誤工費。
 
　　5.100 公里服務半徑，超距補償
 
　　極飛服務100公里半徑內觸達，當您前往最近的極飛服務網(wǎng)點的距離超出100公里時，超出的公里部分按 1 元/公里補貼您(往返均計)，最高 100 元/次。
 
　　通過全新的極飛售后保障體系，我們以可復制的技術路徑和高效的服務，賦能農(nóng)業(yè)生產(chǎn)者，讓農(nóng)業(yè)真正步入智慧農(nóng)業(yè)時代，共同創(chuàng)造可持續(xù)發(fā)展的未來。
 
　　后續(xù)，我們將繼續(xù)推出極加服務 2022 年新老用戶政策、老用戶關懷計劃（含以舊換新、電池換芯、套裝升級）和全面保養(yǎng)服務，敬請關注。

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